Terms of service

These General Terms and Conditions of Sale (hereinafter the "GTCS") govern the sale of services by doo.FINANCE Network S.A., having its registered office at 4, Rue du Fort Wallis, L-2714 Luxembourg (RCS B283008) and its affiliated companies (collectively, "doo.FINANCE") to the customer.

Please read these terms and conditions carefully before concluding a services agreement with doo.FINANCE. The customer acknowledges having read and accepted the GTCS.

The customer expressly waives his own general terms and conditions of purchase, even if these have been drawn up after these GTCS. In order to be valid, any deviation from the GTCS must be expressly agreed in advance and in writing.

Our invoices are payable within 21 working days, unless another payment deadline is stated either on the invoice or on the initial order. In the event of non-payment on the due date, in addition to interest on arrears, the customer is liable to pay a flat-rate penalty of 10% of the invoice amount, with a minimum of €150. Any payment after the due date will be charged (i) on the indemnity, (ii) on the interest and finally (iii) on the price. doo.FINANCE is entitled to suspend all services without notice in the event of late payment.

Any dispute regarding an invoice must reach doo.FINANCE within 10 working days of the invoice date. After this period, the invoice will be considered irrevocably accepted by the customer.

For customers with a global presence, the applicable price is always based on the customer's location with the highest price list, unless otherwise specified in writing at the time of purchase.

doo.FINANCE S.A. undertakes to do its utmost to provide services on time and within the agreed deadlines (obligation of means). However, none of its obligations can be considered as an obligation of result. doo.FINANCE cannot be called upon by the customer to act as a third party in any action for damages brought against the customer by an end consumer. doo.FINANCE can only be held liable for gross negligence or intent, solely for direct damage. doo.FINANCE's liability is limited to 50% of the fees paid by the customer in the 12 months preceding the event giving rise to doo.FINANCE's liability. This limitation cannot be extended by multiple claims.

doo.FINANCE shall not be liable for delays or failure to provide its services due to reasons beyond its control. This includes, without limitation, the actions, omissions or failure to cooperate of the customer (including the customer's employees and agents), the actions, omissions or failure to cooperate of any third party, fire or other destructive event, natural disasters, strikes or other industrial disputes, acts of violence, epidemics or pandemics, including epidemics or pandemics of Covid-19 or monkey pox, or any law, order or injunction issued by any governmental or other authority.

To be considered valid, any complaint must be sent to doo.FINANCE’s registered office by registered mail within 8 days of the delivery of the goods or performance of the service.

doo.FINANCE reserves the right to modify these GTCS at any time and without prior notice. The customer is subject to the GTCS in force at the time of acceptance.

Our contractual relations shall be governed exclusively by Luxembourg law, except for conflict of laws rules. In case of a dispute, only the courts of Luxembourg City shall have jurisdiction.